It is all again to regular
Metropolis Wire’s New Model Advisor obtained an electronic mail the funding agency despatched out to prospects yesterday morning. Adam Kelly, head of enterprise improvement with James Hay, stated: “Our information middle has skilled a serious outage that sadly means our telephone traces and web site are each at present down. As you’d anticipate, we’re in discussions with our companions to resolve the service as quickly as attainable, however within the meantime, we’d be pleased about your persistence.
“We all know it’s irritating so that you can not know what’s happening behind the scenes, so we’ll replace you as quickly as we will. We apologize for any disruption this creates for you and your shoppers, however please relaxation assured that is our primary precedence at the moment.”
Over Twitter, the corporate confirmed the issues have been fastened and providers had been again up: “We are able to verify that our web site and safe messaging providers had been restored earlier this afternoon, and our phone service will reopen tomorrow at 9am. We apologize once more for any inconvenience triggered throughout this time and thanks in your persistence.”
James Hay has been contacted for a remark.
Hearth within the information middle!
As James Hay went down, Australian telco Telstra skilled a critical information middle outage. It’s unclear whether or not the 2 are linked, however we do know that emergency providers were called yesterday to place out a fireplace at a facility run by Telstra, situated in London’s Isle of Canines.
Occurring round 9:26am, the Telstra information middle outage was mere hours earlier than we realized of the James Hay outage. The London Hearth Brigade (LFB) reported that 4 of its fireplace engines and 25 firefighters had been deployed to Telstra’s Greenwich View Place website in London’s South East. LFB later confirmed it was only a small a part of a provide room that was broken within the incident and no accidents had been reported.
Though unconfirmed, there are reviews that the hearth was attributable to a defective Uninterruptible Energy Provide (UPS). Neither firm would say whether or not James Hay’s IT was in reality situated within the Telstra facility.